Refund Policy

Last updated: April 11, 2026

1. Overview

This Refund Policy explains how refunds work for purchases made through Slab Advisor. By making a purchase, you agree to the terms outlined below. This policy supplements our Terms of Service and applies to all Slab Advisor products and services.

If you have any questions before making a purchase, please contact us at support@slabadvisor.com.

2. Pro Subscriptions

You can cancel your Pro subscription at any time through your account settings or the Stripe customer portal. When you cancel:

• Your Pro access continues until the end of the current billing period
• You will not be charged for the next billing period
• No prorated refunds are issued for partial months
• Any Pro-only data and features remain accessible until your access expires

We do not offer refunds for subscription fees already paid, except where required by applicable law.

3. Credit Packs

Credit packs are used to pay for AI-powered card grading and related features. By purchasing a credit pack, you agree that credits are:

• Non-refundable once purchased
• Non-transferable between accounts
• Valid for as long as your account remains active

If you experience a technical issue that prevents credits from being applied correctly, please contact support@slabadvisor.com within 7 days of the issue and we will investigate.

4. Physical Products (Drops and Easter Eggs)

All physical product sales are final. We do not accept returns, exchanges, or issue refunds for physical product purchases made through scheduled drops or Easter Egg discoveries. This includes sealed trading card products, singles, and any other physical merchandise.

4.1 Damaged or Incorrect Items

The only exception to our final-sale policy is for items that arrive damaged or incorrectly fulfilled. If your order arrives damaged or you receive the wrong item, please:

• Contact orders@slabadvisor.com within 7 days of delivery
• Include your order number and photos of the damaged or incorrect item
• Do not dispose of the item or original packaging until we respond

We will review your claim and, at our sole discretion, offer a replacement, store credit, or refund where appropriate. Claims submitted after 7 days may not be eligible for resolution.

4.2 Lost or Stolen Shipments

Once a shipment has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If your package is marked delivered but you have not received it, please first check with your carrier and neighbors, then contact us so we can assist in filing a carrier claim.

5. Chargebacks and Disputes

If you believe a charge on your account is incorrect or unauthorized, please contact us before initiating a chargeback with your bank or credit card company. Most issues can be resolved quickly through direct communication.

We aim to respond to all refund and dispute inquiries within 48 business hours. Filing a chargeback without first contacting us may result in suspension or termination of your account.

6. How to Request Assistance

For any refund-related questions or requests, please email us with the following information:

• Your account email address
• The order number or transaction ID (if applicable)
• A clear description of the issue
• Photos or screenshots (for damaged items or technical issues)

Send all requests to support@slabadvisor.com (general issues) or orders@slabadvisor.com (physical product orders).

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

8. Contact Us

For questions about this Refund Policy, contact us at:

• General support: support@slabadvisor.com
• Order-related: orders@slabadvisor.com
• Business: Slab Advisor LLC, Washington, United States